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Hotline: 1-347-343-1369
1Online support

Customer Service

Shipping & Delivery

How fast will I get my order?
Production times are listed for every item on the site. This is the number of business days it takes to print your item with a single color imprint after you’ve approved your artwork. The number of days for delivery depends on the shipping method you choose. As part of the online order process we show you the shipping charges. If you need an item faster than the production time shown or if you have any questions contact us – we love a challenge and would be happy to help!

Can I split my order and ship to multiple locations?
Sure! Just let your Customer Care Representative know (you’ll get an e-mail from

Can I ship on my own shipping account?
Yes. Just let your Customer Care Representative know (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to help.
More details please visit page Shipping & Delivery .
Privacy & Security
Please visit page Privacy Policy for details.
Ordering

Once you place your order, you’ll immediately receive an e-mail confirmation with your order number. If you have artwork you’d like us to use or work from to create new art, simply reply to this e-mail and attach your art. Shortly thereafter (during business hours) you’ll receive an email from the Customer Care representative who will be taking personal care of your order. This promotional products expert will fully review your order, make suggestions, confirm dates and review your artwork.

Once all of the details are set, the next thing you’ll receive is a link to your ‘e-proof’ showing your artwork on a mockup of the item(s) you’re purchasing. There you’ll have the opportunity to approve it, or make suggestions for changes and improvements (remember, all of your artwork for an order is FREE. We don’t charge for art design and prep!). Once you’ve approved the art you’ll see an order confirmation with all of the dates and charges. Keep in mind the charges will not change (including shipping!) from what was shown in the order confirmation you received at the start of the process unless something has changed (quantity, additional imprint colors or quicker shipping) – and then only if you’ve approved them in advance.

Remember, nothing goes into production without your approval!

Payment & Credit Cards

What type of payments do you accept?
We accept payment through PAYPAL, T/T, and all major credit cards.

Billing Address for Credit Cards: 
The billing address is the address where the credit card statement is mailed, not necessarily the same as the shipping address (where you want the goods shipped). The billing address must match the statement address for the credit card used for security purposes. Errors in the billing address will delay the shipping and delivery of your order and may incur additional fees to correct.

To protect you and your credit card information, the billing information you provide will be verified with your credit card company. If there are any discrepancies, your order will be placed on hold until we receive a valid billing address for your order.

When do you charge my credit card? Do you require pre-payment?
We ‘authorize’ your card once your order is ready to go into production, but we do not collect the funds until your order ships.
General Ordering Information

What if I receive more or less than I ordered?
Typically in our industry you are charged for any ‘overruns’ – we don’t! We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.

Can I cancel or change my order?
You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Customer Care Representative (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to assist you.

What are set up charges?
Some of the items we offer have ‘set-up’ charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo. Keep in mind that if you ever place an exact reorder for the same item you do not have to pay the set up charge again!

If I reorder an item will I pay set-up charges again?
No! If you place an exact reorder (same art and item) you aren’t charged a set-up charge again. Also, once we’ve done your logo in a digitized format for embroidery, we don’t charge you a new tape or digitizing charge to embroider any other item!

Will I see a proof before my order goes into production?
Yes! Unless it is an exact reorder, you always see an ‘e-proof’ of your item which must be approved by you before we proceed!

Can I see a sample?
Yes! We’re happy to send you a sample of an item(s) you’re considering. We send the samples free of charge and in most cases they are yours to keep. Occasionally (for expensive items) we may ask you to return the item so we can keep our prices to you low. Our sample service is intended to help those who are seriously considering an item or are looking for ideas. We reserve the right to refuse to send samples at our discretion (although we don’t usually find the need to!).

Can I order in quantities smaller or larger than those shown?
Most of the time the minimum quantity shown is the required minimum, although we encourage you to call if your requirements mean you need fewer items so we can offer assistance if possible. If you need to order more than the quantities shown please call 0086-136-0582-2813 as additional discounts are available. Remember, you can use our patent-pending ‘Glide’ technology to order ‘in-between’ quantities – so you can order exactly how many you need and save money too!

Use of Trademarks
If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.

Artwork

What kind of artwork can I send? And, what if I don’t have artwork?
Don’t worry. Send us what you have. Our professional art team (the largest in the industry!) will work with what you have to create exactly what you need – FREE. Don’t have art? Just tell your Customer Care Rep what you’re thinking of, and we’ll create it for you – FREE. Nearly every other promotional products company we know of charges for these services in some way – not us – it’s a tremendous value!

Do you keep my art on file?
Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!

Where do I send my artwork?
Simply reply and attach it to your order confirmation e-mail and we’ll take it from there. You can also send it to sunrisepromos@gmail.com or e-mail directly to your Customer Care Representative.

Can I specify a PMS color for my imprint?
Yes! Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn’t possible. Your Customer Care Representative will help you with this. If you don’t require an exact match, but would like us to be ‘as close as possible’ – we’re happy to help. Just let us know which colors we should be working towards in the ‘additional comments’ section in the order process, or just let your representative know (you’ll get an e-mail from them shortly after you place your order!).